yourbytes_
Remote support

Your friendly IT nerd next door.

I take care of PCs, networks and IT security for homes and small businesses in the Eifel. In person, in plain language, without the jargon.

Request an appointment Message on WhatsApp
  • Electrical engineer
  • IHK-certified IT specialist
  • Self-employed since 2021
  • Deutsch, English, العربية

How I can help

For homes and small businesses. Click a service for details.

PC & laptop help

Slow, crashed or brand new: I get your device back in shape.

  • Troubleshooting and repair
  • Upgrades (SSD, memory)
  • Fresh Windows setup with your data moved over
  • New devices set up and ready
  • Windows
  • macOS
  • Linux
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Network & Wi-Fi

Fast Wi-Fi in every room and a network that just works.

  • Wi-Fi coverage and mesh
  • Router and firewall setup
  • Guest Wi-Fi and separate networks (VLAN)
  • Secure remote access via VPN
  • UniFi
  • TP-Link Omada
  • FRITZ!Box
  • VPN
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IT security

Protection from viruses, phishing and data loss – without the scare tactics.

  • Antivirus and updates under control
  • Password manager and two-factor sign-in
  • Firewall and secure router settings
  • Help when something has already gone wrong
  • Microsoft Defender
  • Sophos
  • pfSense
  • OPNsense
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Backup & NAS

Photos, documents, business data: safely stored and quickly restored.

  • Automatic backups following the 3-2-1 rule
  • NAS setup (Synology, QNAP)
  • Cloud backup as an off-site copy
  • Restore tests – before it matters
  • Synology
  • QNAP
  • Veeam
  • Acronis
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Microsoft 365 & cloud

Email, calendars and files for your team – set up and managed properly.

  • Microsoft 365 and Exchange Online
  • Device management with Intune
  • Users, permissions and mailboxes
  • Moving from an old mail server or provider
  • Microsoft 365
  • Intune
  • Exchange
  • Google Workspace
Ask about this

IT support for small businesses

Your go-to person for the office, practice or workshop.

  • Workstations, printers and servers
  • Windows Server and Active Directory
  • Documentation of your IT
  • CCTV and phone systems
  • Windows Server
  • Active Directory
  • Proxmox
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Websites for small businesses

Fast, lean and free of WordPress hassle: a website you can update yourself.

  • One or more languages (German, English, Arabic)
  • Simple editing, no tech skills needed
  • No cookies or tracking, fast on mobile
  • Domain, hosting and email set up
  • Get found: Google Business Profile
  • HTML
  • PHP
  • SEO
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Buying advice

The right device at a fair price – independent of any brand.

  • Advice based on your needs, not commission
  • Laptops, PCs, NAS, routers and accessories
  • Fully set up on request
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Remote support

Many problems I can fix right on your screen – no travel needed.

  • Download the app, share your ID, done
  • You see every step
  • Connection only with your consent
  • You can end it at any time
  • RustDesk
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Prices

  • First consultationno obligation, by phone or on sitefree
  • Remote supportper 15 minutes startedon request
  • On-site visitper houron request
  • TravelSpeicher and the surrounding areaon request

I'll tell you the exact price up front. No surprises.

How it works

  1. 01

    First chat

    You tell me what's not working or what you have in mind. Free and with no obligation.

  2. 02

    Plan & price

    I take a look and suggest a solution – with a clear price.

  3. 03

    Getting it done

    I set everything up – at your place or remotely.

  4. 04

    Ready to go

    You get a short walkthrough, and I stay available for questions.

IT security check in 2 minutes

Eight short questions. Your answers stay in your browser – nothing is sent.

Question 1 of 8

  1. Do you back up important data regularly – with one copy off-site?

  2. Do your devices install updates automatically?

  3. Do you use a different password for every account, e.g. with a password manager?

  4. Are your email and online banking protected with two-factor sign-in?

  5. Have you changed your router's default password, and is it up to date?

  6. Do guests have their own Wi-Fi, separate from your devices?

  7. Is antivirus running on every PC?

  8. Do you delete or lock accounts and devices nobody uses anymore?

Mohammad Youssef

Behind YourBytes

I'm Mohammad, an electrical engineer and IHK-certified IT specialist. I've worked in IT since 2018, from networks with hundreds of workstations to a single laptop. I founded YourBytes in 2021 because good IT help doesn't have to be complicated.

With me you always talk to the same person – and I explain what I've done.

  • Electrical engineer
  • IHK-certified IT specialist
  • Self-employed since 2021
  • Deutsch, English, العربية

Work

A few websites I have built.

  • hohnersberg.de
    hohnersberg.de_

    Hotel

    Hotel Am Hohnersberg

    Visit website

Common questions

Do you also come to my home?

Yes. I come to homes and businesses in Speicher and the surrounding area. Many things can also be fixed remotely, which saves the travel.

How does remote support work – and is it safe?

You download RustDesk and give me your ID. I only connect once you agree. You see every step and can end the session at any time.

Do you help businesses too?

Yes, especially small businesses such as offices, practices, workshops and shops: networks, workstations, Microsoft 365, backups and ongoing support.

How much does it cost?

The first consultation is free. After that I tell you the price before I start – no surprises.

Which languages do you speak?

German, English or Arabic – whichever you prefer.

Can I buy hardware from you?

I give independent advice and help you buy. On request I set the new devices up straight away.

Get in touch.

Tell me briefly what it's about. I'll get back to you.

For

I only use your details to answer your request. Privacy